Here to Help Your Furry Friends
Average reply time: under 12 hours
I respond every day — including weekends whenever possible.
Have a question about your order, shipping, or product fit?
You’re in the right place — every message is personally read and answered.
No bots. No ticket systems. Just real help.
I can help with:
• order updates & tracking
• product questions before buying
• replacements or refunds
• choosing the right product for your pet
I’ll make sure you - and your pet are taken care of, no matter what.
How We Can Help
Response time: usually within 12–24 hours. If it’s urgent, mention it in your message and I’ll prioritize it.
Availability: I check messages every day and reply as quickly as possible.
Tip: If you already placed an order, include your order number so I can help you faster.