Return/Refund Policy ✉️

I want you to feel confident ordering from the store.

If your item arrives damaged, defective, or incorrect, you can request a replacement or refund within 14 days of delivery.

Please include clear photos showing the issue so I can quickly verify and fix it.

Items that were used, heavily worn, or intentionally damaged cannot be refunded.

Because many products are hygienic pet items, returns for change-of-mind or incorrect selection are not always possible — but I will always try to help find a solution.

Refunds are processed back to the original payment method once approved.

Banks may take 3–10 business days to finalize the transaction.

If there’s any issue at all, contact me through the Contact page and I’ll personally help you resolve it.